Host organisation: Refuweegee
Project title: Reviewing Refuweegee's Reach
Project description

We would like to collect truly honest feedback from those using our service.

We want to remove staff from our review process and instead engage an intern to gather constructive feedback from:

  • Our referral partners
  • Our volunteers
  • Our visitors (service users)

This is needed because power can be very imbalanced: beneficiaries believe they are obliged to demonstrate gratitude, rather than offer constructive feedback.

Outputs

Referral partners

  • Create a survey for partners to offer feedback
  • Email all partners with a survey monkey
  • Analyse results and report to Refuweegee senior team
  • Host two gatherings for referral partners to offer feedback in person/meet the team of staff
  • Share result findings with all contributing partners (by email)

Volunteers

  • Review existing volunteer data
  • Create mechanisms for volunteers to offer feedback on every shift
  • Work with a sample group of regular visitors to gather honest feedback
  • Create opportunities for all volunteers to offer feedback
  • Analyse results and report to Refuweegee senior team

Visitors

  • Research feedback mechanisms for people without/with low level English language
  • Create mechanisms for any visitor, especially irregular visitors, to offer instant feedback
  • Work with a sample group of regular visitors to gather honest feedback
  • Analyse results and report to Refuweegee senior team
Location

The intern will be based in our HQ in George Square in order to observe and understand:

  • the tasks undertaken by volunteers, from every community
  • the frequency and nature of requests from referral partners
  • the volume of visitors, and the range of activity they do in the space

The intern will be based at our HQ to conduct the feedback.

The intern can balance the workload to work from home when undertaking research in feedback mechanisms; when emailing all partners and when analysing data in order to create reports.

Benefits to the researcher

The intern will benefit from:

  • Immersion into a small charity
  • The opportunity to lead of research and data collection
  • The opportunity to work on a project from design to completion
  • The opportunity shape future practice by establishing easy systems for continued use.

Skills and insights will be gained into the operations of a busy front-facing charity. Refuweegee is a team of 13 people and we work hard to make everyone feel welcome, wanted and cared for as we work towards a common goal.

Key relationships
  • All Refuweegee staff with a focus on the Chief Executive, General Manager, Head of Operations, Fundraising Manager and Volunteer Co-ordinator.
  • Visitors to our space: refugees and asylum seekers
  • Volunteers from corporate partners, the established community and the forcibly displaced community
  • Representatives from referral partners of whom we have 39, including the likes of Shelter, British Red Cross, the City Council and the Scottish Refuweegee Council.

The researcher will work with a wide variety of people. As the intern will be working with refugees and asylum seekers, they will be trained by our team on best practice when working with vulnerable people. We would expect the intern to be a sensitive communicator with empathy for others and who can build trusting relationships quickly.

Timescale

Flexible

Subject areas

This opportunity would be relevant to the following subject areas:

Philosophy, Thought and Religion; Museum and Gallery Studies; Museum Policy & Management; Cultural Geography; Heritage Management; Policy, Arts Management and Creative Industries; Information and Knowledge Management; Library Studies; Human Rights; Epistemology; Literary and Cultural Theory.

Person specification

A1. Knowledge Base
  • Essential: Information seeking; Information literacy and management.
  • Desirable: Subject Knowledge; Research methods – theoretical knowledge; Research methods – Practical application; Languages; Academic literacy and numeracy.
A2. Cognitive Abilities
  • Essential: Analysing; Critical thinking; Evaluating; Problem Solving.
  • Desirable: Synthesising.
A3. Creativity
  • Essential: Inquiring minds; Intellectual insight; Innovation.
  • Desirable: Argument construction; Intellectual risk.
B1. Personal qualities
  • Essential: Enthusiasm; Perseverance; Integrity; Self-reflection; Responsibility.
  • Desirable: Self-confidence.
B2. Self management
  • Essential: Preparation and prioritisation; Commitment to research; Time management; Responsiveness to change; Work-life balance.
B3. Professional & career development
  • Essential: Responsiveness to opportunities.
  • Desirable: Career management; Continuing professional development; Networking; Reputation and esteem.
C1. Professional conduct
  • Essential: Appropriate practice; Respect and confidentiality.
  • Desirable: Health and Safety; Ethics, principles and sustainability; Legal requirements; IPR and copyright; Attribution and co-authorship. 
C2. Research management
  • Essential: Project planning and delivery.
  • Desirable: Research Strategy; Risk management.
C3. Finance, funding & resources
  • Desirable: Income and funding generation; Financial management; Infrastructure and resources.
D1. Working with others
  • Essential: Collegiality; Team working; Collaboration; Equality and diversity.
  • Desirable: People management; Supervision; Mentoring; Influence and leadership.
D3. Engagement & impact
  • Desirable: Teaching; Public engagement; Enterprise; Policy; Society and culture; Global citizenship.

First published: 9 October 2025

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